You're shopping at The Artful Cookie & Gift Co. Ltd., located in St. Catharines, Ontario   
Privacy Notice Privacy Notice

Our Commitment To Privacy

April 9, 2014 Update

The Artful Cookie & Gift Co. Ltd was potentially affected by the Heartbleed bug identified earlier this week. We took immediate action to patch our systems and replace security certificates (SSL) to eliminate any risk.

We take your online security seriously and are committed to reducing the information we keep on our servers. We do not store credit card information. We do keep personal information you specify during sign-up and ordering processes and you can review this information online at any time. We do not believe any information has been compromised.


The Artful Cookie & Gift Co. Ltd and its franchisees (Collectively Referred To As "The Artful Cookie") adhere to the following Privacy Notice.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number
Credit/Debit Card Information
Personal Gift Messages

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient address. In this circumstance, the types of personal information collected are:

Phone Number
Email address
Delivery Information

The Way We Use Information:

Information is shared between all locations and franchisees of The Artful Cookie & Gift Co. Ltd. to aid in the distribution of orders and maintenance of central customer information.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We utilize the following security measures:

  • Professionally managed servers located in a physically secure data facility
  • SSL Encryption 128/256 bit
  • Secure information collection
  • Secure payment processing
  • We do not retain credit card information on our servers
  • We do not retain information longer than required by our payment processing, shipping processing or law requires

Our Commitment To Childrens Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into "My Account" on our homepage. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-678-CHIP, Contact Us Here or Contact your preferred Location.